/bug-report and /feature-request to submit issues that Janet AI automatically processes into tickets.
3. Chat with Janet AI in Slack: Tag @Janet AI in any Slack thread to use all of Janet AI’s chat capabilities (create tickets, search, update, comment) directly from Slack.
Collecting Issue Reports
Navigate to Integrations → Slack to install the Janet AI Slack app. Janet AI analyzes each submission and automatically creates tickets in your selected projects. All reports — from slash commands and emoji reactions — are aggregated on the Reports page, where you can track status and reply to reporters.Emoji Reactions
React to any Slack message with a configured emoji to instantly create a ticket — no commands or forms needed. Navigate to Integrations → Slack → Emoji Reaction Rules to configure:- Emoji — Which emoji triggers ticket creation (e.g.,
:ticket:,:red_circle:,:large_blue_circle:) - Project — Which project the ticket is created in
- Column — Which column to place the ticket in (defaults to the first column if unset)
- Reactor scope — Controls who can trigger ticket creation by reacting:
- Org members only — Only your internal team can react to create tickets, regardless of who sent the original message
- Anyone — External connections (including customers) can react to their own messages to create tickets, without your team needing to be in the loop
Slash Commands
Workspace members use these commands to submit reports:/bug-report— Submit a bug report with description/feature-request— Submit a feature request with description
Report Dashboard
View all submissions on the Slack integration page: filter by type, see linked tickets, and navigate directly to any ticket. Reply to reporters from the Reports page — send an AI-generated response or write your own.
Janet AI Chat in Slack
@mention the bot in any Slack thread to use all of Janet AI Chat’s capabilities — create tickets, update, search, comment — without leaving Slack. Each thread becomes a chat session that syncs with your Janet AI chat history.
