Skip to main content
JanetClaw
Your always-on AI project manager
JanetClaw is a cloud-hosted AI teammate that works in the background and responds when you message it. It turns conversations into tickets and keeps existing work updated. It can also prepare briefings or carry out repeatable workflows. Each assistant runs in an isolated cloud pod with its own memory and permissions. Open JanetClaw from the Janet sidebar to set it up or manage it.

​
How JanetClaw works

Your organization starts with a team assistant. You can add a separate customer support assistant after the team assistant is live. JanetClaw only responds to external customers in Slack Connect channels that an admin has enrolled.

​
What you can do

JanetClaw records its work in the Activity section. Ticket actions also appear in the conversation where the work started.

​
Set up JanetClaw

​
Before you start

You need:
  • Organization admin access
  • A Slack workspace you can connect
  • Available JanetClaw credits or shared trial credits
New organizations can start with their shared signup credits without adding a card. If your organization is out of credits, an admin can buy credits from Organization Settings → Billing.
1

Open JanetClaw

Select JanetClaw in the sidebar. Only an organization admin can create the assistants.
2

Connect Slack

Select Sign in with Slack and authorize the JanetClaw app for your workspace.
3

Set up the team assistant

Select Team assistant. Janet creates the cloud pod and shows its progress. Setup usually takes a couple of minutes, and you can close the modal while it runs.
4

Configure your assistant

In General, choose the point of contact and timezone. Set the work hours and morning briefing next. You can also choose monitored inboxes and the background activity level.
To add customer support, open Organization → Customer support after the team assistant is live. Set up the assistant, then enroll each Slack Connect channel where it should respond.

​
Customize how JanetClaw works

Use the Configure sections to shape its behavior:
  • Commands run when someone invokes a custom slash command.
  • Schedules run at a time or cadence you choose.
  • Triggers run when a defined event happens.
  • Instructions control tone and organization-specific guidance. You can also add knowledge base URLs.
You can add a ready-made workflow or write your own. JanetClaw stores these behaviors in its playbook, where you can disable or update them later.

​
Connect other tools

Open Integrations to connect an available provider. Choose Just me for a personal connection. Admins can choose Whole team when a provider supports organization-wide access. Personal connections stay private to the member who connected them. Team connections are available to the shared team assistant. The customer support assistant cannot use either type. Email and calendar workflows require each member to connect their own Google account with Just me access.

​
Manage usage

JanetClaw uses organization credits for direct requests and background work. Running cloud assistants also uses platform credits. In General, change Activity level to control how often JanetClaw wakes up for background checks. Admins can review credit use in Organization Settings → Usage. Manage plans and add credits from Organization Settings → Billing.