Skip to main content
ACCOUNT
Preferences
Notifications
Shortcuts
Security
Danger Zone
Adhit Sankaran
Notifications
Choose when to receive notifications
ActivityReportsIssues
Resolved TicketsSummary of tickets that were resolved
Overdue TicketsUnresolved tickets past their due date
ConfigureDaily
Unmoved TicketsTickets that haven’t moved in a while
Resolved TicketsSummary of tickets that were resolved
Upcoming Due DatesTickets with due dates approaching soon
ConfigureWeekly, Sun
Navigate to Account → Notifications to configure both the Janet AI Digest and Activity alerts.

​
Janet AI Digest

Janet AI Digest (Acme Inc)
Tuesday, April 07, 2026
Unresolved Tickets Due in the Last 24 Hours
Authentication & Login Issues
  • Critical: 401 error preventing platform access
  • Fix 404 errors on login/logout pages
[ACME-11] 401 error when logging in to the platform
[ACME-18] User Authentication
[ACME-15] User Authentication
Payment & Billing
  • Critical: Payment confirmation verification needed
  • Payment processing system implementation
[ACME-24] Payment Confirmation
[ACME-16] Payment Processing
Testing & Migration
  • Project migration testing validation
[ACME-51] project migration testing
•••
A Janet-generated summary sent daily or weekly, covering recent activity and action items.

​
Report types

Summary of new tickets created across your projects since the last digest. Useful for tracking incoming work volume at a glance.
Summary of tickets that moved between columns (e.g. Backlog → In Progress). Helps you see what work your team picked up.
Tickets that haven’t changed columns in a while. Surfaces stalled or forgotten work that may need attention.
Summary of tickets that were moved into a resolved column. Good for tracking throughput and sprint completion.
Tickets with due dates approaching soon. Gives your team advance notice before deadlines hit.
Unresolved tickets that are past their due date. Flagged prominently so nothing slips through.
Tickets still pending resolution with no recent activity. Useful for identifying long-running items that haven’t been closed out.

​
Schedule

Configure each report type to run daily or weekly on a designated day. You can scope it to specific projects or across all projects, and filter to all tickets or only those assigned to you. Each digest covers activity since the last one was sent.

​
Activity Notifications

Real-time alerts triggered by specific events on tickets and projects. Each event type can be toggled independently, and you can choose which delivery channels receive that notification.

​
Notification types

When you are assigned to a ticket — either manually by a teammate or automatically by Janet during triage. Delivered via Inbox, Email, and optionally Slack.
When you are @mentioned in a ticket comment. Useful for staying looped in without watching every ticket. Delivered via Inbox, Email, and optionally Slack.
When a ticket in your project fails its configured ticket rubric. Helps you catch low-quality tickets before they cause downstream issues. Delivered via Inbox, Email, and optionally Slack.
When users accept or decline invites to your organization. Keeps admins informed of membership changes without needing to check manually. Delivered via Inbox, Email, and optionally Slack.
When a document is shared with you. Fires immediately when another member grants you access to a document. Delivered via Inbox, Email, and optionally Slack.
When you are @mentioned inside a document. Same as ticket mentions but scoped to the Documents feature. Delivered via Inbox, Email, and optionally Slack.
When your scheduled ticket becomes active and appears on the board. Requires Scheduled Tickets. Delivered via Inbox, Email, Text (SMS), and optionally Slack.

​
Delivery Destinations

Both Activity Notifications and the Janet AI Digest support multiple delivery channels. Each notification type lets you pick one or more channels independently.
Always available with no setup. All notifications aggregate into the Inbox feed accessible from the left navigation. Inbox is the default channel for every notification type and cannot be disabled for Activity Notifications.
Sent to the email address on your Janet account. No additional setup required. Activity notifications send immediately; the digest sends at your configured time.
Requires the SMS integration with a verified phone number connected. Once connected, any notification type with SMS enabled will send a text to that number. Well-suited for Scheduled Ticket Activated so you receive a text the moment a ticket goes live.Condition: SMS integration must be active and your phone number verified under Integrations → Messages.
Requires the Slack integration to be connected for your workspace. Janet supports three Slack delivery targets:
  • Direct Message — Janet DMs your Slack account directly. Your Slack identity must be linked to your Janet account.
  • Public channel — Janet posts into any public channel it’s a member of. To add Janet, type @Janet AI in the channel and click Add to Channel when prompted.
  • Private channel — Same as a public channel, but Janet must be added by a channel admin. Type @Janet AI in the private channel and click Add to Channel.
When delivering personal activity notifications to a channel or DM, Janet will tag the recipient’s Slack account directly in the message.