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Send or forward emails to janet@janet.ai to create tickets.
will@acme.comVerifiedMobile AppSearch First
Turn any email into a ticket. Send, forward, or CC janet@janet.ai and Janet AI will parse the content and create organized tickets in your projects.

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How It Works

Navigate to Integrations → Email to connect your email address. Once verified, any email you send or forward to Janet is automatically converted into structured tickets.

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Adding and Verifying Your Email

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Step 1: Add Your Email Address

  1. Go to Integrations → Email and click Add Email Integration
  2. Enter the email address you’ll forward from
  3. Select default project(s) for ticket routing
  4. Choose your Ticket Creation Behavior:
    • Always create new ticket: Creates a new ticket for every email
    • Search for existing tickets first: Janet searches for similar tickets before creating new ones — if a match exists, adds the email as a comment instead

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Step 2: Verify Ownership

Janet AI supports three verification methods: Email Verification Link (Fastest)
  • Your account email is automatically verified. For other emails, check your inbox for a verification link.
DNS Verification (For Domain-Wide Access)
  • Add a TXT record to your domain’s DNS settings. Allows anyone from your domain to forward emails.
Support Call Verification
  • Schedule a brief call with the Janet AI Support Team for manual verification.

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Email Content Parsing

Janet analyzes your email’s title, body, and attachments to create tickets for each action item. Smart Ticket Creation:
  • Automatically extracts each action item, bug report, or feature request
  • Multiple tickets can be created from a single email if multiple distinct items are detected
Optional Metadata: You can specify ticket details directly in your email:
  • Project: Mention a project name to route the ticket (falls back to the default project)
  • Priority: Include words like “critical”, “high priority”, or “low priority”
  • Status: Specify the initial status if needed (falls back to the leftmost column)
Attachments: All email attachments (screenshots, recordings, etc.) are automatically attached to newly created tickets. Email Context: The Context tab on any ticket displays all connected emails, giving you the complete communication history.