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Turn any email into a ticket with Janet AI’s email integration. Send, forward, or CC Janet (janet@janet.ai) on bug reports, feature requests, and other customer asks directly from your inbox, and Janet AI will automatically parse the content and create organized tickets in your projects.

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How It Works

Navigate to Integrations → Email to connect your email address. Once verified, any email you send/forward to Janet or CC Janet on will be automatically processed and converted into structured tickets. Janet’s inbox is janet@janet.ai

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Adding and Verifying Your Email

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Step 1: Add Your Email Address

  1. Go to Integrations → Email
  2. Click Add Email Integration
  3. Enter the email address you’ll forward from
  4. Select your default project(s) for ticket routing - this is where Janet will create tickets when the email content does not specify a project
  5. Choose your Ticket Creation Behavior:
    • Always create new ticket: Creates a new ticket for every email (recommended for individual customer support)
    • Search for existing tickets first: Janet AI searches existing tickets before creating new ones. If a similar ticket exists, adds the email as a comment instead (helps keep your engineering backlog clean)

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Step 2: Verify Ownership

Janet AI supports three verification methods to ensure security: Email Verification Link (Fastest)
  • If you add your account email, it’s automatically verified
  • For other emails, check your inbox for a verification link
  • Click the link to activate your integration
DNS Verification (For Domain-Wide Access)
  • Add a TXT record to your domain’s DNS settings
  • Allows anyone from your domain to forward emails
  • Ideal for team-wide integrations
Support Call Verification
  • Schedule a brief call with the Janet AI Support Team to manually verify ownership
  • Useful for custom setups or enterprise needs
Once verified, your integration becomes active and ready to send emails to Janet.

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Email Content Parsing

Janet AI analyzes your email’s title, description, and attachments to create tickets for each individual to-do item outlined in the entire email. Smart Ticket Creation:
  • Janet automatically extracts each action item, bug report, or feature request from your email
  • Multiple tickets can be created from a single email if multiple distinct items are detected
  • Each ticket gets a clear title, description, and relevant context
Optional Metadata: You can specify ticket details directly in your email:
  • Project: Mention a project name to route the ticket (falls back to the default project selected when integrating email)
  • Priority: Include words like “critical”, “high priority”, or “low priority”
  • Status: Specify the initial status if needed (falls back to the leftmost column in the project)
Attachments: All attachments from your email (screenshots, recordings, etc.) are automatically attached to any newly created tickets. Email Context: When you open a ticket, the Context tab displays all emails connected to that ticket, giving you the complete communication history.