Key Features
| Real-Time Collaboration | Edit simultaneously with your team and see changes instantly with live cursors and presence indicators |
| Rich Content Editing | Add images, videos, headings, lists, and full text formatting |
| @-Mention Linking | Type @ to link documents, projects, tickets, or mention team members for context |
| Organization & Privacy | Create organization-wide documents or private documents visible only to you |
| Permission Control | Share documents with specific roles: Owner, Editor, or Viewer access |
| Ticket Integration | Documents automatically track ticket mentions and appear in ticket sidebars |
Document Organization
Organization Documents
Organization Documents are visible to everyone in your organization. Perfect for tracking meeting notes, brainstorming sessions, action items, and team wikis. Any team member can view these documents, and you can grant edit access to specific people. As your team grows, these documents maintain their connections to tickets and projects, preserving context from early discussions.My Documents
My Documents are private by default - only you can see them unless you explicitly share access. Use these for personal notes, draft documents, or work-in-progress content before sharing with the team.Real-Time Collaboration
When multiple people open the same document, you’ll see their avatars appear at the top. Each person gets a colored cursor so you can see exactly where they’re editing. The status indicator shows whether you’re “Live” (connected), “Connecting” (reconnecting), or “Offline” (working without sync). Changes sync automatically as you type. If you lose connection, your edits are preserved locally and sync when you reconnect.Context Linking with @-Mentions
Type@ anywhere in your document to open the context menu and keep everything connected:
- Documents: Link to other documents in your organization
- Projects: Reference specific projects
- Tickets: Create clickable links to tickets
- People: Mention team members by name
Permissions & Sharing
Share documents with team members by clicking the Share button. Choose their role:- Owner: Full control including deletion and permission management
- Editor: Can edit content, share with others, and invite collaborators
- Viewer: Read-only access to view the document