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The Reports page centralizes all bug reports and feature requests submitted from Slack and Discord, automatically linking them to tickets in your projects. View pending reports that need responses, see the status of related tickets, and send AI-generated or custom replies directly back to reporters — all without leaving Janet AI. Reports Page

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Use Cases

Internal - Team members can report internal bugs they discover or submit ideas for new features directly from Slack or Discord. This creates a streamlined workflow for capturing and tracking internal feedback without leaving your communication tools. External - Support teams can capture feedback from customer-facing Slack channels (via emoji reactions or slash commands) or Discord communities. When the related work is completed, send a reply back to the reporter through their original channel.

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Submitting Reports

Slack:
  • Emoji reaction — React to any message with a configured emoji to instantly create a ticket. See Emoji Reaction Rules for setup.
  • /bug-report — Submit a bug report with a description and optional attachments
  • /feature-request — Submit a feature request with details about the desired functionality
Discord:
  • /bug-report — Submit a bug report from Discord
  • /feature-request — Submit a feature request from Discord
When a report is submitted, Janet AI automatically creates a new linked ticket or links the report to an existing ticket in your configured projects. The report appears on the Reports page where your team can track its progress and respond when work is completed.

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Viewing Reports

Access the Reports page from your organization dashboard. The page displays two tabs: Pending: Reports awaiting response or resolution Previous: Reports you’ve already responded to or resolved Each report shows:
  • Reporter name and contact info (email for Slack reports, username for Discord)
  • Report type (Bug or Feature, derived from the slash command used or AI classification for emoji reactions)
  • Report content and any attachments
  • Related tickets and whether any have been resolved

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Replying to Reporters

When you click on a pending report, Janet AI opens a modal where you can send a response back to the reporter on their original platform (Slack or Discord). If related tickets are marked as done, Janet AI automatically generates a professional response explaining what was fixed or implemented. Review the suggested reply, then either send it as-is or customize it in the reply field. You can also write completely custom replies by typing directly in the reply field. Once you’re happy with the message, click Send to deliver it to the reporter. Reply Modal with AI-Generated Response

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Full Workflow

1

Report Submitted

Reporter uses /bug-report or /feature-request in Slack or Discord, or reacts to a Slack message with a configured emoji
2

Ticket Auto-Created and Report Auto-Linked

Janet AI classifies the report, determines task type (Bug, Feature, Task, etc.), and creates a new linked ticket or links to an existing one in your configured project
3

Team Works

Your team works on the ticket through the normal workflow
4

Ticket Completed

Ticket is marked as done when work is finished
5

Team Notified

Navigate to the Reports page — the linked report is now marked as “Has Resolved Tickets”
6

Send Response

Review and send an AI-generated (or custom) reply back to the reporter directly from Janet AI
7

Report Resolved

Report moves to the “Previous” tab and the reporter receives the reply on their original platform