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Report issues directly from Slack and Discord using simple slash commands. The Reports page centralizes all bug reports and feature requests, automatically linking reports to tickets in your projects. View pending reports that need responses, see the status of related tickets, and send AI-generated or custom replies directly back to reporters. Reports Page

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Use Cases

Internal - Team members can use this feature to report internal bugs they discover or submit ideas for new features. This creates a streamlined workflow for capturing and tracking internal feedback. External - Support teams can file reports on behalf of customers or allow customers to submit issues and requests directly via Slack or Discord. When the related work is completed, send responses back to reporters through their original communication channel.

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Submitting Reports

Reports can be submitted directly from Discord or Slack using slash commands:
  • /bug-report - Submit a bug report with a description and optional attachments
  • /feature-request - Submit a feature request with details about the desired functionality
When a report is submitted, Janet AI automatically creates a new linked ticket or links the report to an existing ticket in your configured projects. The report appears on the Reports page where your team can track its progress and respond when work is completed.

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Viewing Reports

Access the Reports page from your organization dashboard. The page displays two tabs: Pending: Reports awaiting response or resolution Previous: Reports you’ve already responded to or resolved Each report shows:
  • Reporter name and platform (Discord/Slack)
  • Report type (bug or feature request)
  • Report content and any attachments
  • Related tickets that were created or linked

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Replying to Reporters

When you click “Reply” on a pending report, Janet AI opens a modal where you can send a response back to the reporter on their platform (Discord or Slack). If related tickets are marked as “Done”, Janet AI automatically generates a professional response explaining what was fixed or implemented. Review the suggested reply, then either send it as-is or click “Copy” to customize it in the “Your Reply” field below. You can also write completely custom replies by typing directly in the “Your Reply” field. Once you’re happy with the message, click “Send” to deliver it to the reporter on their original platform. Reply Modal with AI-Generated Response

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Full Workflow

1

Report Submitted

Reporter uses /bug-report or /feature-request in Discord/Slack
2

Ticket Auto-Created and Report Auto-Linked

Janet will check for an existing ticket matching the report and auto-link the two, or auto-create a new ticket for the described task in your configured project.
3

Team Works

Your team works on the ticket through normal workflow
4

Ticket Completed

Ticket is marked as “Done” when work is finished
5

Team Notified

Navigate to the Reports page where the linked report will now be marked as “Has Resolved Tickets”
6

Send Response

Review and send an AI-generated (or custom) reply back to the reporter directly from our platform
7

Report Resolved

Report moves to “Previous” tab and reporter receives notification